When will my delivery arrive?

The delivery date is shown in the delivery advice, which is sent by email before delivery.

If DHL Freight’s fixed-date service (‘Fixtermin’) has been booked, the delivery advice states the agreed date. If that date is unsuitable, an alternative date can be provided; your requested date will be passed to DHL Freight so that the delivery can be rescheduled accordingly where possible. With the Standard service, a chargeable telephone notification can be added. DHL Freight will contact you directly and agree the delivery date by telephone.

A fixed-date service (‘Fixtermin’) does not guarantee delivery on the agreed date, as transport issues may cause delays. It is therefore advisable to use DHL shipment tracking to check the current location of the consignment and whether it has reached the ‘Out for delivery’ status, meaning it is in the final stage of delivery. Please provide any alternative date without delay.